A: No, STARLINKIP does not include internet service. STARLINKIP hardware is a required appliance that enhances your existing internet service by providing a Public Static IP address.

A: The primary difference is that with a committed subscription (6, 12, 18 or 24 months), you get a discounted price on your service. However, when you choose a committed subscription, you are committing to pay all recurring charges for the entire selected period. In contrast, a month-to-month subscription offers flexibility as you can cancel or change your subscription with shorter notice, but you may pay a standard price for the service. The committed subscription offers cost savings but requires a longer-term commitment to the service.

A: Yes, the STARLINKIP device comes with a 12-month warranty. This warranty ensures that your device is covered for any manufacturing defects or issues that may arise during the first year of use. If you encounter any problems with your STARLINKIP device within this period, you can seek support and potential replacements as per the terms of the warranty.

A: When your STARLINKIP subscription ends, you have the option to either renew it prior to the expiry day or let it expire. It's important to note that if you choose not to renew, you will lose the assigned Public Static IP address, and there is no guarantee that the same IP address will be reallocated to you in the future.

A: If your internet connection gets disconnected, STARLINKIP service will stop until your internet service is restored

A: For a better service experience and lower latency, we recommend selecting the same region for your IP address as your service location. This helps optimize the performance and connectivity of your STARLINKIP service by ensuring that the assigned IP address is geographically closer to your service location.

A: Firmware patches and hot fixes for STARLINKIP devices are delivered over the air. This means that necessary software updates, enhancements, and fixes can be applied remotely to your STARLINKIP device without the need for manual intervention. This ensures that your device stays current and secure with the latest improvements and bug fixes seamlessly.

A: No, you do not have access to the interface or inside STARLINKIP device. STARLINKIP is preloaded with a proprietary operating system (OS) that does not provide a graphical user interface (GUI) or console access to end users. It is designed to work seamlessly in the background.

A: Yes, it is possible to obtain multiple IP addresses through STARLINKIP if needed. Please contact our sales team at sales@starlinkip.com for assistance and information on how to acquire additional IP addresses. Additional fee will be applied to your subscription

A: No, Starlink hardware and subscription are not included with the STARLINKIP service. STARLINKIP is an add-on service designed to provide a Public Static IP to complement your existing Starlink or other internet service. To access STARLINKIP, you must separately purchase the necessary hardware and subscribe to the appropriate internet plan from Starlink or your chosen Internet Service Provider (ISP).

A: No, you do not need to return the STARLINKIP appliance hardware at the end of your subscription. You are allowed to keep the device, and if you choose not to use it further, it is recommended to properly recycle or dispose of the device following safe and environmentally responsible methods.

A: The public static IP address(s) is assigned to you as long as you maintain your subscription. It is part of the STARLINKIP service and remains associated with your subscription for the duration of your active service.

A: Yes, Porting your IP address, also known as IP address migration, isn't a straightforward process like porting a phone number. IP addresses are typically assigned by your Internet Service Provider (ISP) and are part of their network infrastructure. Moving your IP address from one location or ISP to another isn't something you can do on your own. Our sales team will be glad to introduce you to our broker to arrange the IP migration based on the current market value.

A: Upon your request, you will receive a return label. Once we receive the STARLINKIP appliance hardware back and inspect it for no damage, a full refund will be issued to the same payment method you used for the purchase.

A: If you do not find the answer you're looking for here, we recommend reaching out to our support team (support@starlinkip.com) for personalized assistance and additional information. We will be happy to address your specific questions and provide the help you need.